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Symbio Academy, LLC
Effective Date: 06/18/2026 | Last Updated: 06/18/2026
Symbio Academy, LLC (“Symbio Academy,” “we,” “us,” or “our”) operates the website symbioacademy.com (the “Site”) and provides educational content, digital courses, and related products and services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your information.
By using the Site or our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Who We Are and How to Contact Us
Symbio Academy, LLC is the entity responsible for your information (the “data controller” where applicable). You can reach us regarding privacy matters at: Email: support@symbioacademy.com Mailing address: 25 W 14th St, Fl 2, New York, NY 10011, USA
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
Email address and name, when you sign up for free training, a newsletter, a waitlist, or other email opt-in forms (managed through our email platform, Kit). Account and purchase information, when you buy a digital product or course, including your name, email, and billing details. Any information you choose to send us, such as the content of support requests or other communications.
2.2 Payment Information
Payments are processed by Stripe, our third-party payment processor. We do not collect or store your full payment card number on our own servers. Stripe collects and processes your payment details directly under its own privacy policy. We may receive limited transaction information from Stripe, such as confirmation of payment, the last four digits of your card, and billing contact details.
2.3 Information Collected Automatically
When you use the Site, we and our service providers automatically collect certain information through cookies and similar technologies, including: Device and browser information, IP address, and general location. Pages viewed, links clicked, time on site, referring URLs, and other usage data. We use the following analytics and advertising technologies: Google Analytics — to understand how visitors use the Site. Meta Pixel (Facebook/Instagram) — to measure and target advertising. Google Ads — to measure and target advertising. TikTok Pixel — to measure and target advertising.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and deliver the Services and the digital products you purchase.
Send you the free training, emails, and communications you have requested, and manage our email list. Process payments and fulfill orders. Respond to your inquiries and provide customer support. Measure, analyze, and improve the Site and our content. Market our products and measure the effectiveness of our advertising.
Comply with legal obligations and enforce our terms.
4. Legal Bases for Processing (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases: Contract — to deliver products and Services you have purchased or requested. Consent — for marketing emails, non-essential cookies, and advertising technologies; you may withdraw consent at any time. Legitimate interests — to operate, secure, and improve our Services, where those interests are not overridden by your rights. Legal obligation — to comply with applicable law.
5. How We Share Your Information
We do not sell your personal information for money. We share information with third parties only as described below:
Service providers who help us operate the Services, including Kit (email), Stripe (payments), Google (analytics and advertising), Meta, and TikTok (advertising). Advertising and analytics partners, as described in Section 2.3, who may set cookies and process usage data. Legal and safety purposes, where required by law, regulation, legal process, or to protect rights, safety, and property. Business transfers, in connection with a merger, acquisition, or sale of assets.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver and measure advertising. You can control cookies through your browser settings and, where offered, through our cookie consent banner. Disabling some cookies may affect how the Site functions.
7. International Data Transfers
We are based in the United States, and our service providers may process your information in the United States and other countries. These countries may have data-protection laws that differ from those in your country. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
8. Data Retention
We retain your information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. For example, we retain email-list data until you unsubscribe or request deletion, and we retain transaction records as required by tax and accounting laws.
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
Access the personal information we hold about you. Correct inaccurate information. Delete your information.
Object to or restrict certain processing. Withdraw consent where processing is based on consent. Data portability, where applicable. Opt out of marketing emails at any time using the unsubscribe link or by contacting us.
To exercise any of these rights, contact us at support@symbioacademy.com. We will respond as required by applicable law. You also have the right to lodge a complaint with your local data-protection authority.
10. Children’s Privacy
The Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
11. Data Security
We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Third-Party Links
The Site may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Material changes will be communicated as required by law. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Symbio Academy, LLC
25 W 14th St, Fl 2, New York, NY 10011, USA
support@symbioacademy.com
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